Address
No.265 Shiji Avenue, Shuitou Town, Nan'an City, Fujian Province, China
Work Hours
Mon - Fri 9:00 AM - 6:00 PM (GMT+8)
Stone Export Supplier
Frequently Asked Questions
Product Related Questions
We specialize in exporting various natural stones and artificial stones, including natural marble,terrazzo,granite, travertine, cultured stone; artificial quartz stone, etc. As a professional stone export supplier, we also provide custom stone processing services, such as countertop, floor tile, exterior wall tile, special-shaped stone, carving products, which can meet the needs of construction, decoration, landscape and other scenarios. All our export stones are of high quality and comply with international standards for stone export.
Yes, full customization is available for our exported stone products. We support customizing stone size, thickness, surface treatment (polished, matte, flamed, bush-hammered, etc.), color selection and finished product shape according to your specific requirements. To ensure accuracy, please provide detailed specification parameters or design drawings, and we will calculate the quotation and production cycle based on your stone customization needs for export.
We adopt a three-step quality control process for export stone products: Sample Confirmation - Mass Production - Pre-delivery Re-inspection. 1. At the initial stage of cooperation, we can provide 1-2 standard stone samples for free (shipping cost borne by the customer). After you confirm the sample quality, color and texture of the export stone, we will sign a sample confirmation form. 2. During mass production, we strictly select materials and process according to the confirmed sample standards for marble export, granite export and quartz stone export. 3. After production, we randomly inspect the products to ensure that the color, texture and specification deviation are within the industry-allowed range. Before shipment, we can provide real photos or videos of the finished export stones for your confirmation.
All our stone products for export meet international export standards (such as EU CE certification, US ASTM standard, China GB/T standard), covering core indicators such as compressive strength, wear resistance and water absorption for natural stone export and artificial stone export. We can provide corresponding quality inspection reports according to your needs. In addition, we have obtained ISO9001 quality management system certification, which ensures strict quality control throughout the process from mine mining, stone processing to packaging for global stone export. This guarantees that our export stones fully meet international export requirements.
Yes, we can provide samples for our export stone products.
1. Standard samples (single piece size ≤30cm×30cm) of marble, granite, quartz stone are provided for free, and the customer only needs to bear the international courier fee (such as DHL, FedEx) for stone sample delivery.
2. Customized samples (special size, special processing) of export stones require a small sample processing fee, which can be deducted from the subsequent bulk stone export order.
3. The sample delivery time is 1-3 working days, and the international courier time is 3-7 working days depending on the destination country for stone export.
We supply both raw stone slabs and finished processed products for global stone export, and can provide one-stop stone export service according to your needs. For raw stone slabs, we offer various sizes of marble slabs, granite slabs, quartz slabs for you to reprocess locally; for finished export stone products, we can process according to your design requirements, including countertops, floor tiles, wall panels, special-shaped stone, and carved products. Many of our export clients choose both options to reduce local processing costs and ensure the consistency of export stone products.
Natural marble is a natural mineral stone with unique texture and luster, suitable for interior decoration (such as floors, walls, countertops) in stone export orders but not recommended for long-term outdoor use, as it is slightly porous and may fade or weather when exposed to heavy rain and strong sunlight for a long time. Artificial quartz stone for export is made of natural quartz sand and resin, which is non-porous, wear-resistant, corrosion-resistant and weather-resistant, making it more suitable for exterior use (such as exterior walls, outdoor landscapes) and high-traffic interior areas in global stone export projects. We can recommend the most suitable stone type according to your specific application scenario and export market needs for stone supply.
Order & Purchase Related Questions
The MOQ varies according to different types of export stone products. General standards for stone export:
1. Natural marble and granite (slabs): MOQ is 100㎡;
2. Quartz stone and artificial stone for export: MOQ is 50㎡;
3. Terrazzo stone for export: MOQ is 400㎡;
4. Finished product processing (countertop, special-shaped stone) for stone export: MOQ is 30 pieces;
5. For large stone export orders, the MOQ can be negotiated. Please contact us for details about stone export MOQ.
The quotation for stone export orders includes: stone raw material cost, processing cost (cutting, surface treatment, finished product processing), packaging cost (export standard wooden pallet + waterproof film packaging) for safe stone export. The quotation does not include: international shipping cost for stone export (FOB/CIF/CNF and other terms can be negotiated), importing country customs duty for stone products, customs clearance cost, customer customization design cost (if needed). We will provide a detailed quotation with clear cost breakdown for your stone export order, no hidden charges.
We accept common international trade payment terms for stone export orders, which can be negotiated flexibly:
1. Regular stone export orders: 30% advance payment (T/T), 70% balance payment (T/T) paid before shipment;
2. Large stone export orders: Instalment payment can be negotiated (30% advance payment, 30% in the middle of production, 40% balance payment);
3. Other terms for stone export: L/C (Letter of Credit), Western Union Money Transfer. The specific payment terms are determined according to your needs and stone export order amount.
The production cycle for stone export orders depends on the order quantity and product type:
1. Regular slabs (no customization) for stone export: 15-25 working days;
2. Customized finished products (countertop, special-shaped processing) for stone export: 25-40 working days;
3. Large stone export orders (above 1000㎡): 40-60 working days. Delivery time for stone export = production cycle + international logistics time. The logistics time is 7-30 working days depending on the destination country for stone export (sea freight is slower, air freight/courier is faster).
Yes. After the stone export order is confirmed and the advance payment is received, we will assign an exclusive customer manager to track the order progress throughout the process. We will regularly send you real photos and videos of the production, inform you of the production nodes (such as raw material mining, processing in progress, quality inspection completed, ready for shipment) for your stone export order, to ensure that you can know the order status in real time without active inquiry.
Order modification or cancellation for stone export is subject to the production progress: 1. If the stone export order has not started production (within 3 working days after advance payment), you can modify or cancel the order without additional fees, and we will refund the advance payment in full (excluding bank handling fees). 2. If the production of export stone products has started, modification may incur additional processing fees (depending on the modification content), and cancellation is not allowed. We recommend confirming all stone export order details (specifications, quantity, processing requirements) before payment to avoid unnecessary losses. Our customer manager will reconfirm all details with you before starting production for stone export.
Yes, we value long-term cooperation and offer preferential policies for large stone export orders and regular clients: 1. For large stone export orders (above 5000㎡ or equivalent amount), we can provide 5%-10% discount based on the order quantity and stone type (marble, granite, quartz, etc.). 2. For long-term cooperative clients (cooperating for more than 1 year, with stable stone export order volume), we offer exclusive preferential quotations, priority production and shipment for stone export, and free sample renewal service. Please contact us to discuss detailed discount policies according to your stone export order plan.
Logistics & Packaging Related Questions
We have long-term cooperation with many well-known international logistics companies (DHL, FedEx, Maersk, COSCO, etc.), supporting a variety of logistics methods to meet different stone export order needs:
1. Small batch samples/stone export orders: International courier (DHL/FedEx), time limit 3-7 working days;
2. Regular bulk stone export orders: Sea freight (FCL/LCL), high cost performance, time limit 7-30 working days;
3. Emergency stone export orders: Air freight, time limit 3-5 working days. We will recommend the optimal logistics solution according to the order quantity, destination country and your time limit requirements for stone export.
We adopt export standard waterproof and damage-proof packaging for stone export products:
1. The surface of each export stone is pasted with protective film to prevent scratches;
2. Wrapped with foam board and pearl cotton to buffer impact during stone export transportation;
3. Packed into customized wooden pallets (complying with international fumigation standards, can be directly cleared through customs), the bottom of the wooden pallets is reinforced to prevent dumping during stone export transportation;
4. The whole pallet is wrapped with waterproof film to prevent moisture and wear. At the same time, we will purchase transportation insurance for each batch of export stone goods. If damage occurs, we can assist you in claiming compensation from the insurance company for your stone export order.
1. Customs clearance: We are responsible for Chinese export customs clearance for stone products, providing a full set of export documents (commercial invoice, packing list, bill of lading, certificate of origin, quality inspection report, etc.) to ensure the smooth export of stone goods. The import country customs clearance for stone export is the responsibility of the customer. We can provide customs clearance related suggestions and document support to assist you in completing customs clearance for your stone export order.
2. Import country customs duty: Borne by the customer. We will inform you of the approximate tariff rate in advance according to the destination country you provide for stone export, to facilitate you to calculate the cost.
If there is damage or shortage of stone export goods after arrival at the port, you need to provide real photos, videos of the damaged/shortage parts and the logistics receipt within 3 working days after receipt. We will verify the situation as soon as possible for your stone export order:
1. If it is transportation damage, we will assist you in claiming compensation from the insurance company, and reissue the damaged export stone part according to your needs (the cost is borne by the insurance company);
2. If it is shortage/damage caused by production or packaging omissions for stone export, we will reissue the corresponding products for you free of charge and bear the relevant logistics costs.
Yes, we can provide door-to-door (DDP) delivery service for stone export according to your needs, which includes export customs clearance, international shipping, import customs clearance, and final delivery to your designated address. The cost of DDP service for stone export depends on the destination country, order quantity, and logistics method: generally, it is 15%-30% higher than FOB/CIF terms (depending on the import tariff rate and local logistics costs of the destination country for stone export). We will provide a detailed DDP quotation for your stone export order to choose, helping you save the trouble of customs clearance and local transportation.
Before you place a stone export order, you only need to provide us with your destination port/address, expected order quantity and product type (marble, granite, quartz, etc.), and we will cooperate with our cooperative logistics companies to provide you with an accurate shipping cost quotation and logistics time estimate within 1 working day for stone export. For regular stone export markets (such as EU, USA, UAE), we can also provide a reference price list of shipping costs for your reference, helping you accurately calculate the total procurement cost for stone export.
Company & Cooperation Related Questions
We are a source stone export factory integrating mine mining, stone processing and export trade. We have our own marble and granite mines (we can provide mine real-shot videos and qualification certificates) for stable stone export supply. There is no middleman link, so we can provide you with more cost-effective export stone products and more flexible customization services, and at the same time ensure the stability of stone supply for global export.
We have more than 10 years of stone export experience, and our export stone products are exported to more than 50 countries and regions around the world. The core stone export markets include: Europe (Italy, France, Germany, Spain), America (USA, Canada, Brazil), Middle East (UAE, Saudi Arabia), Southeast Asia (Malaysia, Singapore), etc. We are familiar with the import standards, customs clearance requirements and market needs of different countries for stone export, and can provide targeted stone export solutions.
We welcome powerful customers around the world to become our regional agents for stone export. The cooperation support includes:
1. Regional exclusive agent protection for stone export to ensure the agent's rights and interests;
2. Exclusive quotation for agents to provide more competitive prices for marble export, granite export and quartz export;
3. Free support of samples and publicity materials for stone export;
4. Priority production and shipment of stone export orders;
5. Professional team to provide full assistance in after-sales, logistics and customs clearance for stone export. Please contact us for detailed agent policies for stone export.
Core cooperation process for stone export (simple and efficient):
1. Customer consultation (export stone products, specifications, needs)
2. Provide stone samples + detailed stone export quotation
3. Customer confirms samples, signs stone export contract and pays advance payment
4. We arrange production and track the progress throughout the process for stone export
5. After production, customer confirms finished export stone products and pays balance payment
6. Arrange packaging and shipment, provide a full set of export documents for stone export
7. Assist customer in customs clearance and provide after-sales support for stone export.
Yes, we warmly welcome you to visit our stone export factory and mines at any time. We can arrange airport pick-up, accommodation and on-site explanation services for you. Before your visit, please inform us of your arrival time, number of visitors and visiting needs, and we will make detailed arrangements in advance. For clients who are unable to visit on site, we can provide live video tours of the stone export factory and mines, showing you the mining process, production line and quality control process in real time for export stone products, helping you understand our stone export strength intuitively.
Yes, we have cooperated with many well-known international construction companies and real estate brands, and participated in many large-scale stone export projects, such as hotel chains in the Middle East, high-end residential communities in Europe, and commercial building exterior wall projects in the USA. We can provide you with detailed stone export project cases (including project name, location, stone type used, and on-site photos/videos) after you contact us, to prove our export stone product quality and project service capabilities.
Other Frequently Asked Questions
Working time (Beijing Time): Monday to Friday 9:00-18:00, excluding holidays; 24-hour online consultation for stone export: WhatsApp/WeChat (see Contact Us for details). The email response time for stone export inquiries is no more than 2 hours. For urgent matters related to stone export orders, you can directly call our international phone number, and we will respond as soon as possible.
Yes. We will provide you with a detailed stone installation manual (Chinese and English versions) for export stone products, including installation steps, precautions, tool recommendations, etc. At the same time, we can provide installation video guidance for your export stone projects. If you have special needs, we can arrange professional technicians to provide remote guidance to assist you in completing the installation of export stone products smoothly.
We provide comprehensive after-sales service for stone export products:
1. Product quality guarantee: If the export stone product has quality problems (not transportation damage or improper installation), we provide free return and exchange;
2. Technical support: Provide long-term stone maintenance and care guidance for export stone products;
3. Replenishment service: For your subsequent replenishment needs of export stone, you can enjoy priority production and preferential quotation;
4. Lifelong consultation: We will answer any questions related to export stone products and use in a timely manner.
We will provide you with a professional stone maintenance manual (English version) for free, which includes maintenance methods for different types of exported stone products: 1. Natural stone (marble, granite) for export: Regularly clean with neutral detergent, avoid using acidic/alkaline cleaners to prevent corrosion; apply protective agent every 1-2 years to enhance water resistance and stain resistance. 2. Artificial stone (quartz) for export: Simple cleaning with water and neutral detergent is sufficient, avoid high-temperature direct contact and sharp object scratch. In addition, our after-sales team can provide professional maintenance guidance at any time if you encounter problems with exported stone products.
A: Yes, we provide a full set of export documents required for international stone trade, including certificate of origin (CO), commercial invoice, packing list, bill of lading, quality inspection report, fumigation certificate (for wooden packaging), and CE/ASTM certification documents (if needed) for stone export. All documents are prepared in strict accordance with international standards and the requirements of the destination country for stone export, ensuring that your export stone goods can pass customs clearance smoothly.
Still Have Questions?
Contact Us Directly
If you can’t find the answer you’re looking for in our Stone Export FAQ, our team of natural stone export experts is here to help. Whether you need clarification on shipping logistics, certification requirements, pricing, or custom order details for marble, granite, terrazzo, or other stone products, we’re ready to provide personalized support.
Reach out to us today to get the answers you need for your global stone supply project.